Document Type : Research Paper

Authors

• shahla moradi ¹
• Manizheh Zakaryaei ¹
• Mohammad Masoud Vakili ²

¹ Dep. of Educational Sciences, Zanjan Branch, Islamic Azad University, Zanjan, Iran

² Dept. of Health Education and Promotion, Faculty of School Health, Zanjan University of Medical sciences, Zanjan, Iran

Abstract

Communication skills have long been recognized as an important part of services, and the weakness of communication skills reduces the chance of success and gives the possibility of being hit with dissatisfaction. This study aimed to explain the experiences and views Of managers and staff of Zanjan University of Medical Sciences, on interpersonal communication skills and was conducted with a conventional content analysis approach. The participants (n=10) were selected from the educational managers and staff of Zanjan University of Medical Sciences using the purposive sampling method and taking into account the maximum diversity in demographic characteristics, such as age, gender, education level, and job position. Data were collected using semi-structured interviews until reaching saturation and analyzed simultaneously. Qualitative data analysis was performed manually. The reliability of the data was obtained by the method of Lincoln and Goba.
Based on the participants' experiences, the inhibitors factors preventing interpersonal communication were including the personal characteristics, quality of work life, organizational structures, deviant and abnormal organizational behaviors, weak communication skills and channels, which were classified in 21 subcategories and six categories.
The results of the study showed that from the point of view of managers and employees in medical education, inhibiting factors are considered important factors in interpersonal communication. And paying attention to them, strengthening effective interpersonal communication, and improving interactions between employees will lead to increased satisfaction and improved work quality.

Keywords: interpersonal communication, inhibitors, managers and educational staff, Zanjan University of Medical Sciences.

Keywords

• "interpersonal communication"
• " inhibitors"
• "managers and educational staff"
• "Zanjan University of Medical Sciences"