عنوان مقاله [English]
The aim of the current research was to identify causes of organizational silence among the staff of the University of Mohaghegh Ardabil. To achieve the aim, case study was used which first qualitative phase was conducted and after that quantitative data was collected and analyzed. The research population was 354 faculty members of mohaghegh university which 11 members of them were studied through cluster sampling in the qualitative phase and 153 members of them were selected via cluster sampling method. to collect qualitative data, unstructured interview was conducted which validated based on triangulation and participant feedback. On the other hand, the tool for quantitative phase was researcher- designed questionnaire which reliability was 0/92. Inductive content analysis through open coding was applied for analyzing qualitative data and software pls were used for quantitative data. The results showed that that organizational factors such as organizational structure, culture and negative reaction on the part of management and leadership styles and personal factors such as fear of job loss, type of personality, and lack of employee commitment are the reasons that lead to silence people in organizations . Findings also showed the negative reaction from staff managers have the greatest impact on organizational silence.